Careers

Operations Coordinator
Location: Los Angeles, CA (Eagle Rock)
Employment Type: Full-Time, On-Site

Job Description

Loren Stewart is looking for a highly organized, detail-oriented Operations Coordinator to support the day-to-day operations of our fine jewelry business. Working closely with multiple departments, this role supports direct-to-consumer, wholesale, inventory, shipping, and administrative operations. This is an opportunity to learn the business from the ground up while taking ownership of key operational responsibilities as part of a collaborative team.

Operations & Administration

• Manage daily direct-to-consumer order fulfillment and shipping.
  
• Manage customer returns, exchanges, and repairs.
• Serve as the primary liaison between customer service and internal teams to ensure timely issue resolution.
  
• Organize, file, and maintain product samples and company assets.
• Order and maintain office and shipping supplies.
• Assist with operational projects and process improvements.
• Support additional operational projects and business needs as they arise.

Wholesale

• Assist in managing wholesale accounts, sales orders, and communications. 
• Allocate inventory for wholesale orders and coordinate shipment preparation.
  
• Track wholesale repairs, returns, and replacements.
• Support seasonal market appointments, order processing, and account follow-up.

Qualifications

• Associate’s degree preferred, or equivalent professional experience.
• 1-3 years of experience in operations, administration, retail, logistics, or customer service preferred.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple projects while meeting deadlines.
• Strong written and verbal communication skills.
• Takes initiative and approaches work with a positive, solution-oriented mindset.
• Comfortable working independently as well as collaboratively.
• Proficiency in Microsoft Office and Google Workspace.
• Experience with Shopify, inventory management, or ERP software is a plus.  
  
• Valid driver's license and reliable transportation required.

To apply, please email your resume to info@lorenstewart.com with the subject line: "Operations Coordinator – Your Full Name."