Help

    Payment

    We accept the following forms of payment:

    • Visa
    • Mastercard
    • American Express
    • Discover
    • PayPal
    • Apple Pay
    • Google Pay

    Shipping

    Typically, orders placed Monday through Friday (excluding holidays) are shipped within 2-3 business days. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Saturday delivery is currently not available.

    Notice

    If the customer chooses to waive the requirement of a signature upon receipt of their shipment, neither the shipping carrier nor Loren Stewart is responsible for the shipment once it is left at the customer’s residence. 

    Shipping carriers will attempt to deliver shipments 1-3 times before they are returned to Loren Stewart. Loren Stewart is not responsible for additional shipping fees if the customer is unable to receive the shipment.

    Loren Stewart is not responsible for delays in service by third party shipping carriers. In the event of such a delay, Loren Stewart is not responsible for refunding the customer’s shipping charges.

    Rates

    United States

    Method Transit Time Cost
    Priority 3-7 business days
    $10 (Free over $250)
    Express 2-3 business days
    $25 (Free over $700)
    Expedited 1 business day $50


    International

    Method Transit Time Cost

    UPS Worldwide Expedited

    1-3 business days $100

    Notice

    Regardless of the service you choose, you will be responsible for import duties, fees and taxes upon delivery of your international order. This charge is determined by your local customs authority. We suggest contacting your local customs office for additional information on these charges. Please note that transit times indicated above are provided by UPS, and are not necessarily guaranteed.

    Returns

    We hope you love your Loren Stewart purchase, however, if for any reason you are not satisfied, we are happy to accept returns or exchanges within 30 days of the item’s receipt. 

    All returns and exchanges must meet the following requirements:

    • Initiated within 30 days of receipt
    • Item in its original condition - unworn and unaltered
    • Original tags attached (if applicable)
    • Please return your order back to us in the original packaging it came in (branded box & pouch). 

    The following exclusions apply: 

    • Loren Stewart 'Herringbone' chain styles are only returnable within 14 days as this chain is delicate by nature and cannot be repaired.
    • Only one exchange per item.
    • If an exchange is less than the original amount paid, a non-expirable store credit is offered.
    • Sale, Vintage, promotional, and custom or engraved items are final sale.

    How to initiate a return or exchange:

    1. Email Loren Stewart at support@lorenstewart.com to begin the return or exchange process. Please include your order number in the subject line. Any items shipped without prior notification may be subject to processing delay.
    2. Print a copy of the original invoice for the item and include it in the return or exchange shipment. Except in the case of defective items, the customer is responsible for all shipping costs. Shipping service must include tracking service and we recommend adding insurance for high-value shipments ($1,500 USD or more).
    3. Once the shipment is received, the request will be processed within 3-7 business days, and the customer will receive an email confirmation of the return or exchange.

    Note: Items purchased through a third party vendor (outside of Lorenstewart.com) must be returned through the company that it was purchased from.

    Loren Stewart has the right to deny a return or exchange.

    Repairs

    Loren Stewart offers repair services for jewelry within 2 years of the purchase date shown on the original receipt. We will cover the cost of repair if the damage to due to a manufacturing defect within the first 90 days. If the damage is due to customer wear or handling, a repair fee may be incurred. Repairs are assessed on a case-by-case basis by our design team. Please allow 4-6 weeks for all repairs. 

    Exclusion: Loren Stewart's 'Herringbone' chain styles are delicate by nature and cannot be repaired.

    How to initiate a repair: 

    1. Email Loren Stewart at support@lorenstewart.com noting your reason for repair and attach a picture of the item. Please include your order number in the subject line. Any items shipped without prior notification may be subject to processing delay.
    2. If approved, you will receive a return authorization email and instructions for shipping your repair. Customers are responsible for covering shipping. 
    3. When the repair is complete, you will receive an email from our customer support representative with an invoice for shipping and a tracking number. Please note a $10 shipping fee will apply.  

    Loren Stewart has the right to deny a repair. 

    Quality Guarantee

    All Loren Stewart jewelry is ethically sourced and crafted from solid 10Kt gold, 14Kt gold, and sterling silver (925), and precious and semi-precious stones. All product descriptions include material, cut, and size details.

    Due to Loren Stewart’s handcrafted process and commitment to preserving precious metals and stones' inherent beauty and integrity, all materials are subject to naturally occurring color and texture variations. Learn more about caring for your Loren Stewart jewelry.

    Loren Stewart is committed to ethical and responsible sourcing & manufacturing. We are a proud member of the Jewelers Vigilance Committee and offer diamonds that pass the Kimberley Process Certification in support of conflict-free sourcing.

    Pricing

    All prices on www.lorenstewart.com are listed in US dollars.

    Shipping & Handling

    Any shipping & handling costs and sales or use tax will be added by Loren Stewart as necessary. Loren Stewart reserves the right to restrict delivery to US and international addresses.

    Sales & Promotions

    Promotions and sales are valid only during their promotional period, and cannot be applied to previous purchases. Sale and Vintage are not included in promotional offers. 

    Price Changes

    Loren Stewart reserve the right to change product pricing and specifications without prior notice or obligation to the customer. Product pricing and specifications are subject to change due to the fluctuating pricing of 10Kt gold, 14Kt gold, sterling silver, and precious and semi-precious stones. Customers will be promptly notified of price discrepancies whenever possible. In the event that a product is listed with an incorrect price, Loren Stewart reserves the right to refuse or cancel any order placed for the incorrect price, regardless of prior processing. Loren Stewart will promptly refund any processed payment that has been made for an incorrect price.

    Website Accessibility

    Loren Stewart is committed to making our website's content accessible and user friendly to anyone with disabilities. Please read our full accessibility statement for more information.