We accept the following forms of payment:
- American Express
- Apple Pay
- Google Pay
Typically, orders placed Monday through Friday (excluding holidays) are shipped within 1-2 business days. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Saturday delivery is currently not available.
If the customer chooses to waive the requirement of a signature upon receipt of their shipment, neither the shipping carrier nor Loren Stewart is responsible for the shipment once it is left at the customer’s residence. If you would like to waive your signature requirement please do so by emailing firstname.lastname@example.org with your order # in the subject of the email.
Shipping carriers will attempt to deliver shipments 1-3 times before they are returned to Loren Stewart. Loren Stewart is not responsible for additional shipping fees if the customer is unable to receive the shipment.
Loren Stewart is not responsible for delays in service by third party shipping carriers. In the event of such a delay, Loren Stewart is not responsible for refunding the customer’s shipping charges.
|Priority||3-7 business days||
$10 (Free over $250)
|Express||2-3 business days||
$25 (Free over $700)
|Expedited||1 business day||$50|
Regardless of the service you choose, you will be responsible for import duties, fees and taxes upon delivery of your international order. This charge is determined by your local customs authority. We suggest contacting your local customs office for additional information on these charges. Please note that transit times indicated above are provided by UPS and USPS, and are not necessarily guaranteed.
We want to be sure you love your Loren Stewart purchase, and are happy to accept returns or exchanges within 30 days of the item’s receipt for the full amount. Only one exchange is permitted per item. Sale, promotional and custom or engraved items are final sale and not eligible for return.
How to process a return or exchange:
1. Notify Loren Stewart at email@example.com to begin the return or exchange process. Any items shipped without prior notification may be subject to processing delay.
2. A printed copy of the original invoice for the item must be included in the return or exchange shipment. Except in the case of defective items, the customer is responsible for all shipping costs. Shipping service must include tracking service and insurance for the value of the item.
3. Once the shipment is received, the request will be processed within 72 hours, and the customer will receive an email confirmation of the return or exchange.
All returns must be:
- Have no signs of wear or damage
- In its original condition with tags still attached (if any)
- In all original packaging (box and pouch included)
Please return your order back to us in the original packaging it came in.
Note: Items purchased through a third-party vendor (outside of Lorenstewart.com) must be returned through the company that it was purchased from.
- Do not bend or pull this chain, as the Herringbone is delicate by nature and cannot be repaired.
- As this chain is delicate by nature, it is only returnable unworn and within 14 days. No exceptions, thank you.
Loren Stewart offers free repairs on items within 90 days of the purchase date shown on the original receipt, except in the case of defective items and Herringbone styles as this chain is delicate by nature and cannot be repaired. The customer is responsible for all shipping costs on repaired items.
Loren Stewart will cover any shipping or insurance costs for repair service on defective items. After the 90 day period, Loren Stewart offers repairs at cost. Fees are determined on a case by case basis, based on the cost of materials required for repairs.
Repairs are not accepted after 2 years from purchase date.
All Loren Stewart jewelry is ethically sourced and crafted from solid 10Kt gold, 14Kt gold, and sterling silver (925), and precious and semi-precious stones. All product descriptions include material, cut, and size details.
Due to Loren Stewart’s handcrafted process and commitment to preserve the inherent beauty and integrity of precious metals and stones, all materials are subject to naturally occurring color and texture variations. Learn more about caring for your Loren Stewart jewelry.
Loren Stewart is committed to ethical and responsible sourcing & manufacturing. We are a proud member of the Jewelers Vigilance Committee, and offer diamonds that pass the Kimberley Process Certification in support of conflict-free sourcing.
All prices on www.lorenstewart.com are listed in US dollars.
Shipping & Handling
Any shipping & handling costs and sales or use tax will be added by Loren Stewart as necessary. Loren Stewart reserves the right to restrict delivery to US and international addresses.
Sales & Promotions
Promotions and sales are valid only during their promotional period, and cannot be applied to previous purchases. Sale and Vintage are not included in promotional offers.
Loren Stewart reserve the right to change product pricing and specifications without prior notice or obligation to the customer. Product pricing and specifications are subject to change due to the fluctuating pricing of 10Kt gold, 14Kt gold, sterling silver, and precious and semi-precious stones. Customers will be promptly notified of price discrepancies whenever possible. In the event that a product is listed with an incorrect price, Loren Stewart reserves the right to refuse or cancel any order placed for the incorrect price, regardless of prior processing. Loren Stewart will promptly refund any processed payment that has been made for an incorrect price.
Loren Stewart is committed to making our website's content accessible and user friendly to anyone with disabilities. Please read our full accessibility statement for more information.